Bombilla Grande with blue stone

In order to submit a complaint:

• send it to the e-mail address: reklamacje@venusti.pl or send it by post to the following address:

Venusti sp. z o.o. sp.k.
ul. Skośna 11 b
21-040 Świdnik

The complaint should include:

• Order number
• Reason of complaint
• Product name
• Purchase date
• Description of the fault
• Photos showing the product's defects

Each complaint will be considered within 14 days from the date of notification. Usually the whole process takes no more than 7 days. The customer will be informed about the decision regarding the complaint by e-mail or by phone.